customer service agent with the “know-how”/Website group named lisa truly HUNG UP on me After i was talking. i’ve never ever had such a lousy working experience ahead of. she was exceptionally rude before hanging up.
– Flip your technique and also to not take care of the Customer like Filth. Understand that they're your ‘bread and butter’ and without them you wouldn’t be in operation in the least.
Tomorrow, on my BIRTHDAY, I’ll handle your 3rd share allocation as a special birthday current from all of you and tank you because-
On Jan tenth 2014, we experienced a return flight from Miami to Seattle. This was a immediate flight which ought to have been six.5 hrs. We boarded about 30 min late, only to hear in the captain that we were being still watching for gasoline and nevertheless didn't have affirmation as to when, but that it could consider not less than twenty min to refuel. Eventually just after 1 hour around the plane, we experienced refueled, only to listen to that an armrest was damaged and we have been looking forward to a maintenance. We were within the strategy for one.5 hrs, right before take-off. WHY, would you board passengers on that prolonged of the flight BEFORE refueling, Specially not having an ETA for the gasoline?
My problem is the fact that AA prolonged responded to my problems and lies about causes the I had been bumped of flight.
Just two weeks in the past I'd a flight from albany The big apple to turtle Seashore with prevent in Charlotte we landed one particular hour 20 minutes afterwards we hook up to your terminal I had two hrs lay around I operate from just one end to one other to my gate the plane is still attached but the individual reported I had to head to customers service they tell me there isnt any rooms nascar is in town needed to camp out I the airport till morning she stated they must have delayed that flight foods courts are shut I nevertheless experienced the perfect time to get on but she walked absent I don’t Feel I'll fly American anymore we however experienced time
We procured round journey connecting flights by way of Charlotte from Boston to Aruba for eleven/28/2015. We compensated Also for the “extra home” seating. No wherever were we knowledgeable that these “additional space” seats didn't present you with a reclining selection. Whenever we arrived in Charlotte, we boarded flight 874 only to b explained to with the Captain that he necessary to do some “schedule routine maintenance” that might have a “couple of minutes” right before we still left, since he “wouldn't be capable of depart Aruba in time” if he waited to own it carried out finished there.
Soon after this interaction, I´ve tried to terminate our flight (certainly I didn´t need to fly During this plane any longer), although the attendant company brusquely warned us that In the event the plane was repaired, our luggage would go Along with the plane! Even if I questioned for more of 3 occasions to get my luggage. Just after +/- three hours, even with a lot of individuals fearful and concerned the plane remaining towards Miami. As everyone in the airplane missing the relationship that will happen at 21: 30h, AA knowledgeable us that we might be reallocated in another and previous click for more flight on the day, at midnight. Supplied The shortage of House we facial area in the initial flight (from São Paulo), we experienced managed to book the seat 20, which there isn't any chair before us, so a bit more House for the legs. Which fell down as a result of these problems with the hold off. Arriving on the airport, they designed us operate (the person of AA arrived in a little bit auto and explained to everyone Hurry up Guys, hurry up) to the plane. Whenever we arrived in the doorway the supervisor advised us that we must go separate inside the airplane and that we lost the chair twenty. She advised us that she needed to independent Many others people to to Permit an adult with a youngster. Humorous no?? What does she wished?? My six a long time old boy flying by Check This Out yourself??? I just reported which i planned to fly collectively, it was our past day of vacation. I even accept for being accommodated on another flight, she just explained, no you will fly With this 1, and once more I listened to, your luggage will go on this flight. My son understood what was discussed and start to cry because he didn´t needed to be divided from one among us.
I have often been a loyal customer to AA and don't consider any of your respective prospects must be handled With this method!
I have been seeking to make contact with the airline for more than an hour or so with no success. What exactly are my solutions?
rosity to us shareholders. Management and all personnel of AAL are of course performing a great occupation, mirrored while in the steady increase of
I've to confess which i was selfishly satisfied in order to book my flight before all of your current other customers and the agent redirected here was capable to get rid of the fees.
We landed punctually and ended up very pleased which the ride was sleek and painless. As soon as we made it to baggage claim, the carousal stopped and about one/2 in the travellers obtained their baggage. There were so many of us expecting our luggage. Several of us went for the AA to clarify that they necessary to do a thing.
I as well had an absolute nightmare of a flight with them. I crammed out their 1500 term criticism variety by chopping it down to the point that even I didn't comprehend what I'd undergone.